Why your customers need hands-on experience with your software product...
Technical Writer, Technical Trainer & Training Manager
Hi! I'm Jay.
I have 25+ years experience in the software industry. I’ve spent the majority of that creating highly technical documentation and training content for large enterprises such as Amazon and Microsoft.
Available for technical writing, technical training, and technical training program management with a heavy focus on hands-on labs and interactivity.
Highlights
- Experience creating content for Amazon Web Services, Visual Studio, and other high-profile products
- A decade of experience managing lab environments for high-profile, worldwide training programs
- Deep technical subject matter expertise - Amazon Web Services (AWS), Microsoft Azure, Dynamics CRM, C#, Python, and Powershell
- Years of experience managing worldwide distributed teams & projects across cultures and time zones
- Japanese Language Proficiency Test (JLPT) certified level N1 (advanced Japanese)
- Experience working with teams in Japan on complex projects
Why Hire a Technical Writer Directly?
Technical agencies can find you good technical writers. (May of them have been my colleagues in the past!) But agencies will also charge you double or triple what they pay the actual technical writer. Going direct cuts out the middleman and gives you a better return on your investment.
Wouldn't a service like Fiverr or Upwork be cheaper?
Services like Upwork and Fiverr are teeming with inexperienced talent angling to grab a job at the lowest possible price. Often, the results are less than stellar. (Many English “writers” on Fiverr, for example, are not fluent in English and produce stilted work riddled with mistakes.) Many companies end up losing money with these services because they end up paying someone else to redo the work!
Technical Content Samples
Much of my work is proprietary. Here are a few public articles I’ve written over the years so that you can get a sense of my style. For even more examples, check out my blog!
StreamNative, 2021
I wrote this article for StreamNative based on Axel Sirota’s awesome presentation on how to use serverless within Pulsar.
Amazon Web Services, 2018
In-depth article on a then new feature in Amazon Web Services’ Elastic Container Service (ECS) that enables detailed tracking of container activity in a large-scale environment.
BlogHerald.com, 2020
An article I wrote for BlogHerald on how to use the Patreon Plugin for WordPress to create a members-only area.
CodeProject, 2007
A small article I wrote while on the .NET Framework Windows Forms team at Microsoft on binding RadioButton groups to enumeration properties in C#.
MSDN Magazine, January 2002
An article I wrote around the same time that the original version of the Microsoft .NET Framework released, detailing how to host ActiveX controls created in .NET and Visual Studio in Microsoft Internet Explorer.
Services
Technical Writing & Training
As a kid, I always wanted to be a writer. As an adult, I take great delight in breaking down extremely technical computing concepts into language that anyone can easily understand. My work has seen me write technical docs for everything from Amazon Web Services to applications for health care analytics and even oceanic engineering.
Training Manager and Engineer
I’ve managed training programs with a heavy focus on interactive elements and hands-on labs for close to a decade. My engineering background means I’m also comfortable standing up engineering teams that can help meet training and content delivery needs. I’ve architected and deployed systems that enable hosting hands-on labs online in a safe and secure manner, and built, deployed, and maintain content publishing systems for documentation and training.
Recent Blog Posts
I occasionally write blog posts on new tech and cool hacks I’ve found on the various platforms I work on. I also write about my experience with creating and managing lab environments for hands-on training. Check out my most recent missives below!
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Contact Me
To get started with a discussion of your needs and my current prices, please contact me today. I’ll be in touch with you within the next 24 business hours.